Dialogue with stakeholders

Stakeholders	Contacts at TF1	Communication channels
Regulators, CSA* and ARPP**	Compliance Department, General Secretariat, External Communication, TF1 Broadcasting and TF1 Publicité	Participation in working groups, preparation of reports, proposals
General public	Viewer/web user hotline, news moderator, News Department	Personal answers to email, letters and phone calls, high school debates with the Editorial Department
Advertisers	TF1 Publicité Marketing Department, plus internal CESR expertise	Participation in focus groups, publication of General Terms of Business, website (http://www.tf1publicité.fr/)
Employees and trade unions	Senior Management, HR and employee welfare managers	Negotiated agreements with employee representatives, internal communication, annual performance appraisals
NPOs, NGOs	TF1 Broadcasting, Solidarity Committee, employee welfare, including the Action Handicap Taskforce	Free advertising slots via SNPTV, in-kind donations, long-term partnership agreements
Suppliers (goods and services)	Central Purchasing	CESR policy questionnaires; sustainable development criteria incorporated into contractual specifications
Shareholders and financial community, sustainability rating agencies	Sustainability rating agencies, Financial Reporting, Sustainable Development Coordination	Shareholder Guide, AGM, annual report, road shows with institutional investors, conference calls with investment analysts, regular phone contacts, website

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